Etim Dominic Okon
Data Centre & IT Infrastructure Professional
No. 32 Kingdom Grace Street, Yenagoa, NG.About
Aspiring Data Centre and IT Infrastructure professional with over 7 years of experience supporting high-volume operational environments and delivering reliable technical and customer-focused solutions. Proven ability to maintain accuracy under pressure, resolve technical issues efficiently, and support mission-critical operations. Seeking to transition into data centre operations through structured, hands-on training and practical exposure, leveraging strong backgrounds in hardware/software troubleshooting, system support, and networking fundamentals.
Work
QUANTUM HIVE (BAYELSA STATE GOVT HOUSE)
|IT Support Staff
Bayelsa State, Nigeria
→
Summary
Provided comprehensive technical support for hardware, software, and network-related issues, ensuring system reliability and operational continuity.
Highlights
Provided critical technical support for hardware, software, and network issues, maintaining seamless operations for a diverse user base.
Diagnosed and troubleshot complex system faults, significantly reducing downtime and ensuring continuous operational continuity.
Assisted in the installation, configuration, and maintenance of computer systems and peripherals, enhancing system performance and user productivity.
Monitored system performance and proactively responded to user-reported incidents, resolving issues efficiently to minimize disruption.
Maintained meticulous logs of issues, resolutions, and system updates, improving incident tracking and knowledge base accuracy.
GUARANTY TRUST HOLDING COMPANY PLC
|Transaction Officer
Nigeria
→
Summary
Managed diverse financial transactions and client relationships, consistently improving customer satisfaction and driving account acquisition within a high-volume banking environment.
Highlights
Consistently improved customer satisfaction ratings by delivering personalized financial solutions and professional service, fostering strong client loyalty.
Successfully drove new account acquisition and onboarding for new clients, contributing to the growth of long-term banking relationships.
Provided tailored financial advice and product recommendations, increasing client adoption of banking services and meeting sales targets.
Maintained exceptionally high standards of transaction accuracy and service delivery in a fast-paced, high-volume banking environment, minimizing errors.
Processed a high volume of daily transactions with precision, ensuring compliance and contributing to efficient branch operations.
HOLYCROSS INTERNATIONAL SCHOOL
|Computer instructor
Port Harcourt, Rivers State, Nigeria
→
Summary
Developed and delivered engaging computer literacy lessons, equipping students with foundational software, hardware, and digital skills.
Highlights
Developed and delivered engaging computer literacy lessons, covering foundational concepts of software and hardware for diverse student groups.
Guided students in the practical application of Microsoft Office Suite and basic computer operations, fostering essential digital skills and improving proficiency.
Trained students on key computer applications, enhancing their ability to navigate digital tools effectively for academic and personal use.
Fostered a supportive learning environment that encouraged active participation and skill development in computer fundamentals.
NYSC BAYELSA STATE SECRETARIAT
|National Youth Service Corps
Ovom, Yenagoa, Bayelsa State, Nigeria
→
Summary
Provided essential ICT support and contributed to data management, enhancing operational efficiency and information accessibility for corps members and staff.
Highlights
Provided essential ICT support for corps members and staff, troubleshooting hardware and software issues to ensure operational continuity for over 500 users.
Assisted in the registration and mobilization process for new corps members, utilizing digital platforms to achieve efficient data management and streamline onboarding.
Contributed significantly to data management and record-keeping within the ICT Unit, enhancing accuracy and accessibility of critical information.
Implemented basic network support and connectivity troubleshooting, improving system access and reducing technical interruptions.
PROGRAMMERS CITY UMUERIM
|Web administrator/ computer instructor
Umuerim, Nigeria
→
Summary
Administered organizational websites and delivered computer fundamentals training, ensuring smooth functionality and enhancing digital literacy among students.
Highlights
Administered and updated organizational websites, ensuring accuracy, security, and smooth functionality with 99.9% uptime.
Delivered comprehensive training in computer fundamentals and basic programming, enhancing digital literacy among a student cohort of 100+.
Applied strong problem-solving and technical support skills to maintain reliable ICT operations, resolving an average of 15 issues per week.
Contributed to the development of engaging course materials for computer instruction, improving learning outcomes for students.
Education
IGNATIUS AJURU UNIVERSITY OF EDUCATION PORT HARCOUT
Bachelor of Science (B.Sc.)
Computer Science
FEDERAL POLYTECHNIC OWERRI.
Higher National Diploma (HND.)
Computer Science
FEDERAL POLYTECHNIC OWERRI.
National Diploma (OND.)
Computer Science
Languages
igbo
Proficient
English
Fluent
Skills
Hardware & Software Troubleshooting
Hardware Diagnostics, Software Debugging, System Restoration, Incident Resolution.
Computer Systems Maintenance
Preventive Maintenance, System Updates, Performance Optimization, Configuration Management.
Networking Fundamentals
TCP/IP, Basic Routing, Switching, Network Troubleshooting, Connectivity Management.
Microsoft Office Suite
Excel, Word, PowerPoint, Access, Data Management.
Power BI
Data Visualization, Reporting, Dashboard Creation, Business Intelligence.
Web Technologies
HTML, CSS, JavaScript, PHP, React, Web Development.
End-User Support
Technical Assistance, Help Desk, User Training, Remote Support.
Incident Resolution
Problem Solving, Root Cause Analysis, Service Restoration, Ticketing Systems.
System Monitoring Support
Performance Monitoring, Alert Management, Proactive Maintenance, System Health Checks.
Data Processing & Record Management
Data Entry, Record Keeping, Database Management, Data Accuracy.
Digital Systems Support
Operating Systems, Application Support, System Integration, Digital Infrastructure.
Customer Service Excellence
Client Relations, Communication, Conflict Resolution, Service Delivery.
Problem Solving & Analytical Thinking
Critical Thinking, Troubleshooting, Data Analysis, Decision Making.
Attention to Detail
Accuracy, Precision, Quality Assurance, Thoroughness.
Team Collaboration
Teamwork, Cross-functional Collaboration, Communication, Support.
Time Management
Prioritization, Organization, Efficiency, Deadline Management.